Question 1

Can I change my order the day before pick-up?

Answer

No, orders cannot be changed less than 72 hours before the scheduled date of pickup or delivery.

Question 2

Can I get fruit fillings for cakes?

Answer

We offer several fruit fillings for an additional cost. Please note some fruit fillings may not be suggested for tiered cakes.

Question 3

How much notice is required for a cake design?

Answer

We prefer a 2 week notice for all custom order cake requests. Any custom orders received with less than 72 hours notice will incur a $25 rush fee.

Question 4

Do you make wedding cakes?

Answer

Yes. We can make tiered wedding cakes.

Question 5

Do you provide cake toppers?

Answer

No, we do not provide non-edible cake toppers. Customers may provide their own cake toppers to be used for their order.

Question 6

I have a unique design for my order, how do I share this?

Answer

Please email the design and any additional information about the order to orders@bamdesserts.com. We will review the details and provide a quote for your order.

Question 7

I don’t see the cake flavor I want listed. Can you make a special flavor?

Answer

Yes, we can accommodate most special flavor requests, but please note there will be an additional fee applied. Please allow at least a 2 week notice for any special flavor requests.

Question 8

Do you offer sugar free products?

Answer

Yes, sugar free products are available as a custom order. Please allow at least 72 hour notice for all sugar free requests.

Question 9

Do I need to refrigerate the cake?

Answer

Most standard buttercream cakes do not need to be refrigerated unless it has a fruit filling. Cakes with whipped cream & cream cheese icing MUST be refrigerated until served. Do not leave any cake in the car or outside for a prolonged time during warm weather months.

Question 10

Can I display my cake outside for a long period of time in the warmer months?

Answer

We recommend keeping the cake refrigerated until you are ready to serve at an outside event. You should not display ANY cake in direct sunlight.

Question 11

Do you deliver cakes?

Answer

Yes, We deliver through our online system for next days cakes. If you are looking for a custom cake to be delivered, then please contact us at orders@BAMDesserts.com. Delivery cost is based on the location and day the delivery is needed. Friday and Saturday deliveries may cost more. No deliveries on Sunday.

Question 12

How do you recommend traveling with a cake?

Answer

Keep it secure and cool, out of direct sunlight and on flat area of car. For larger cakes we recommend having a second person to help with transporting the cake.

Question 13

I have a business and would like to carry your products in our store(s)?

Answer

We do offer wholesale pricing on most of our products. Please reach out to info@bamdesserts.com for more details.

Question 14

Do you provide donations to organizations?

Answer

At this time we limit our donations to a few organizations. Please fill out the Donation Request Form to be considered.

Question 15

Does food coloring have an after taste?

Answer

Some darker colors may leave a slight aftertaste.

Question 16

Do you make everything in your on-site?

Answer

Yes, we make all of our products on-site.

Question 17

Do you use any cake mixes?

Answer

Our products (cakes and buttercream) are made with all fresh ingrediencts, no preservatives.

Frequently Asked Questions

Custom Cakes